Shipping Partners: We utilize trusted third-party shipping partners to handle the delivery of your orders. These partners may vary based on factors such as your location and the nature of the products being shipped.
Delivery Timeframes: The estimated delivery time frames provided during the checkout process are based on information provided by our shipping partners. However, please note that these timeframes are approximate and may be subject to delays beyond our control, such as weather conditions, customs clearance, or other unforeseen circumstances.
Shipping Rates: Shipping rates are calculated based on various factors, including by the vendor destination, weight, and dimensions of the package. The applicable shipping charges will be displayed during the checkout process before you confirm your order. If the order has items from multiple vendors the rates will be calculated by the items coming in from each vendor.
Tracking Information: Once your order has been shipped, we will provide you with a tracking number, if available, which you can use to track the progress of your shipment from your customer dashboard. Please note that tracking information may take some time to be updated and accurately reflect the status of your package.
Customs and Duties: For international orders, please be aware that customs duties, taxes, and any additional fees levied by the destination country are the responsibility of the recipient. We recommend checking with the customs authorities of your country for information on potential fees or restrictions that may apply to your order.
Address Accuracy: It is the customer's responsibility to provide accurate and complete shipping information. Please double-check your shipping address before placing your order to avoid any delivery issues. We are not responsible for any delays or additional charges incurred due to incorrect or incomplete addresses.
Delivery Issues: In the event of delivery issues, such as lost or damaged packages, please contact our customer support as soon as possible. We will work with our shipping partners to resolve the issue and assist you in finding a satisfactory solution.